Refund policy

Returns, Exchanges & Refunds Policy

At MR Motorcycles, we want you to be happy with your purchase. If you need to return an item, please read the policy below.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, not of acceptable quality, or we have supplied the incorrect item, please contact us as soon as possible.

Where required under the Consumer Guarantees Act, MR Motorcycles will repair, replace or refund the item after assessing the fault.

To assist with your claim, we may request:

·         Proof of purchase.

·         Photos of the fault or damage.

·         The item be returned for inspection before a remedy is provided.

Where an item is confirmed to be faulty or supplied in error, MR Motorcycles will cover reasonable return freight costs.

Non-Returnable Items

·         Dangerous Goods (DG)

·         Electrical products

·         Sale and clearance items

·         Gift cards

·         Health and personal care products

·         Special order or non-stock items ordered specifically for a customer (unless faulty).

These exclusions do not affect your rights under the Consumer Guarantees Act 1993.

Change of Mind Returns

We do not offer refunds for change of mind purchases. Eligible items may be exchanged for another size or another product of equal or greater value (with any price difference payable), or a store credit may be issued where an exchange is not suitable.

Change of Mind Return Conditions

·         The return request must be made within 7 days of delivery.

·         You must contact us before sending any item back by emailing parts@mrmotorcycles.co.nz or calling 09 237 3095.

·         Clothing, luggage and accessories must be unworn, unused and unwashed.

·         Items must be returned in their original condition with all tags, packaging, manuals and accessories included.

·         Items must not have been fitted to a motorcycle or show any signs of installation or use.

·         Items must arrive back in a condition suitable for resale.

MR Motorcycles reserves the right to refuse returns that do not meet these conditions.

Sizing Exchanges

Please refer to the manufacturer's sizing guide before placing your order, as sizing can vary between brands.

If you require a different size, we are happy to exchange eligible items, subject to stock availability. Customers are responsible for the cost of returning the original item and any applicable shipping costs for the replacement item.

If the requested size is unavailable, a store credit will be issued.

Exchange / Return Shipping

Unless an item is being returned because it is faulty, damaged, or supplied incorrectly, return shipping costs are the responsibility of the customer.

·         Exchange freight is charged at the actual freight cost and is not eligible for our subsidised $10 flat-rate shipping.

·         Bulky items such as tyres incur a return freight charge of $15 per tyre.

·         Original shipping charges paid when placing your order are non-refundable for change of mind returns.

We recommend using a tracked courier service, as MR Motorcycles cannot accept responsibility for items lost or damaged during return transit.

Manufacturer Warranty

Many products sold by MR Motorcycles are backed by a manufacturer's warranty. Warranty claims will be assessed in accordance with the manufacturer's warranty terms, in addition to your rights under the Consumer Guarantees Act.

Processing Returns

Once your returned item has been received and inspected, we aim to process exchanges, store credits and approved refunds within 2–5 business days.

Processing times may vary during peak periods.

How to Arrange a Return

Before returning any item, please contact our Parts Team so we can authorise the return and provide return instructions.

Email: parts@mrmotorcycles.co.nz

Phone: 09 237 3095

Please include your order number (or proof of purchase) and the reason for your return when contacting us.

Returns sent without prior authorisation may experience delays in processing.